Privacy Policy

Reign Cleaning ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights. By using our website or services you agree to this policy.

Information we collect

When you submit our quote form, contact us, or book a service, we may collect:

• Your name, email address and phone number
• Your address or property details and preferred date/time
• The service(s) you're interested in and any message you send
• How you heard about us (to understand which channels work)
• Basic technical data such as referring website and ad click identifiers

How we use your information

• To prepare and provide your quote and respond to enquiries
• To arrange, deliver and manage your cleaning service
• To contact you about your booking via phone, email or WhatsApp
• To improve our services and measure the performance of our advertising

Advertising & analytics

We may use Google Ads and similar tools to measure the effectiveness of our advertising. These tools may set cookies or use identifiers (such as a Google click ID) to attribute enquiries to a campaign. We do not sell your personal information.

WhatsApp & messaging

If you contact us via WhatsApp, your message and number are processed by WhatsApp under its own privacy terms. We use them solely to respond to your enquiry.

Sharing your information

We do not sell or rent your data. We only share it where necessary with trusted providers who help us operate (for example, form and hosting services), or where required by law.

Data retention

We keep your information only as long as needed to provide our services and meet legal obligations, after which it is securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data, and to object to or restrict its processing. To exercise any of these rights, contact us using the details below.